Mackay Office Cleaning provides top-quality commercial cleaning services to businesses
Mackay Office Cleaning provides top-quality commercial cleaning services to businesses
Mackay Office Cleaning (ABN ______, “we”, “us”, “our”)
Suite 7/224 Victoria Street, Mackay QLD 4740
PO Box 578, Mackay QLD 4740
Email: admin@mackayofficecleaning.com.au
“You” or “Client” refers to the person or entity using our cleaning services
By booking or using our cleaning services, you agree to these Terms. Services commence once the booking is confirmed.
We provide domestic, commercial, and support cleaning services including one-time spring cleans, vacate cleans, and event cleanups. The specific scope of services will be confirmed during the booking process.
You agree to:
Provide safe and unhindered access to the property.
Ensure electricity and water are available at the premises.
Secure or remove fragile or valuable items prior to cleaning.
Notify us of any hazards (e.g., slippery floors, pets, electrical issues).
Quotes are based on the information provided and may change if the scope of work changes.
Minimum call-out fee: $139 including GST.
Payments are due on or before the day of service, unless otherwise agreed in writing.
For invoiced accounts, payment is due within 30 days of the invoice date.
Late payments may incur a $25 administration fee and interest at 10% per annum.
Any debt collection or legal costs arising from non-payment will be added to the total amount owed.
Please provide at least 24–72 hours notice for cancellations.
Cancellations with insufficient notice or failure to provide access will incur the minimum call-out fee of $139.
If you are dissatisfied with the service, notify us within 5 days. We will provide a free re-clean or refund where appropriate. This guarantee excludes:
Post-clean construction or maintenance work.
Damage caused by third parties.
Pre-existing stains or issues beyond standard cleaning.
Cleaners may stop work if conditions are unsafe.
We are insured for public liability and accidental damage. Any damage must be reported within 24 hours of service.
We are not liable for indirect, incidental, or consequential damages. Our maximum liability is limited to re-performance of the service or the amount paid by the client. We are not responsible for:
Pre-existing damage.
Client negligence.
Undisclosed hazards.
You agree to indemnify Mackay Office Cleaning against any claims, costs, or damages arising from your breach of these Terms.
We respect your privacy and will handle your personal information in accordance with our Privacy Policy. We will never share your details without consent unless required by law.
Either party may terminate services with 24–72 hours written notice. We may immediately terminate if:
You breach these Terms.
Unsafe or inappropriate conditions exist at the premises.
We may update these Terms at any time. Continued use of our services constitutes acceptance of any revised terms.
We are not liable for any delay or failure to perform services due to events outside our control (e.g., weather, illness, disasters, government orders).
These Terms are governed by the laws of Queensland, Australia. Any disputes will be handled in the courts of Queensland.
If any part of these Terms is found to be invalid or unenforceable, the rest will remain in effect.
Mackay Office Cleaning
Suite 7/224 Victoria Street, Mackay QLD 4740
PO Box 578, Mackay QLD 4740
Phone: (07) 4942 3166
Email: admin@mackayofficecleaning.com.au
